Shipping policy
Delivery charges and service:
Royal Mail Tracked 48 (please note this is not a guaranteed 48 hours delivery time and is a 2 working day delivery aim after dispatch) - £3.95
Royal Mail Tracked 24 (please note this is not a guaranteed 24 hours delivery time and 1 working day delivery aim after dispatch) - £5.45
DHL Next Day (Guaranteed Next Working day with 1-hour time slot when ordered before 1pm) - £7.50
Free delivery on orders over £75.00
All delivery times are from the day of dispatch, therefore if you order your item on a 48-hour delivery this does not mean the item will be delivered to you within 48 hours. All items will show an estimated arrival date underneath the add to cart or buy it now button, by agreeing to these terms and conditions you are confirming that you are happy with this estimated delivery time.
If you place your order after 1 pm your order will be dispatched the next working day if possible and then will be delivered on the service chosen. For example, if you place your order on a Tuesday after 1 pm and chose a next-day delivery option, your order will be dispatched Wednesday and delivered the Next day, so delivery will be made Thursday.
Goods requiring embroidery will take slightly longer and take between 5-10 working days to arrive depending on the volume of products purchased. Delivery for all embroidered and non-embroidered items may be quicker, we will always aim to hit any pre-determined deadlines if requested at the point of sale.
Deliveries will usually be made Monday to Friday (also Saturday in the case of goods being delivered within 5 days under Standard delivery terms), between 9 am and 6 pm. If you or the intended recipients are not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.
International Delivery
All items are available for International delivery, if a shipping option is not available at the checkout please contact us and we will provide a quote for shipping to your location. Please note there may be additional import/customs fees to pay depending on your location, We are not responsible for any charges you may incur when importing items, please check the import rate for your location before ordering.