Terms and Conditions
Terms and Conditions
Making a Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept all credit and debit cards and of course you can pay by PayPal that lets you pay without exposing your card details. You may send your credit card information via phone, fax, post or over the Internet. We may choose not to accept your order for any reason. The processing of your payment and acknowledgement of your order does not constitute legal acceptance of your order.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Kirklands and Equipment Supply does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Embroidery and Personalisation
All personalisation is embroidered not printed, if you require printing please contact us before ordering.
There will be a £20 set up fee for any logo uploaded unless your order is over £100. Even if you image is uploaded on the customizer we cannot guarantee this will be possible to embroider if there is any issues with your logo/image we will contact you as soon as possible.
It is up to you to ensure the content you have added to a personalised product is correct (for example the content is correctly spelt). Please double-check your order on screen and your acknowledgement email carefully to check that all the details are correct. We will not be responsible for any spelling errors or any errors which appear on any information provided by you.
If you use third party copyright in any Personalised Product, it is your responsibility to ensure that you seek permission from the copyright owner. We will not accept any liability whatsoever if any Customer IP infringes on third party copyright. You will be held responsible for any fees and third party damages we may have to pay to a third party because of such infringement and you will be liable to reimburse these payments to us in full.
Products that have been personalised for you embroidery cannot be returned. Unless the goods are faulty.
Delivery Charges and Information
Orders are usually dispatched within 1 working day, however some items may be a little longer, if there is a delay of more than 2 working days in dispatching your item we will always let you know.
Goods requiring embroidery will take slightly longer and take between 5-10 working days to arrive depending on the volume of products purchased. Delivery for all embroidered and non embroidered items may be quicker, we will always aim to hit any pre-determined deadlines if requested at the point of sale.
Royal Mail Tracked 48 (2 working day delivery aim) - £3.95
Free delivery on orders over £75.00
All delivery times are working days and are from the day of dispatch, if you place your order after 1 pm your order will be processed the next working day and then will be delivered on the service chosen.
Deliveries will usually be made Monday to Friday (also Saturday in the case of goods being delivered within 5 days under Standard delivery terms), between 9 am and 6 pm. If you or the intended recipients are not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.
In store collections are currently only available Monday - Friday between 8.30 am - 4.00 pm. If you require a Saturday collection please contact us.
Returns and Refunds Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You’ll also need your order number. Products that have been personalised for you with printing or embroidery cannot be returned.
If your return is approved we will process your refund within 7 working days of receiving the item/s back in our returns centre.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Kirklands and Equipment Supply
Main Cross Road