Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You’ll also need your order number. Products that have been personalised for you with printing or embroidery cannot be returned.

If your return is approved we will process your refund within 7 working days of receiving the item/s back in our returns centre.

We do not charge a restocking fee/admin fee to return an item, however, please note unless your item is faulty you are responsible for the return postage to send an item back to us.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Returns address
Main Cross Road
Great Yarmouth
Norfolk
NR30 3NZ